I am able to adjust the length and size for most jewelry. To shorten the chain or to add 1cm, there is no charge. For adding any length longer than 1cm, fees may apply. The fee depends on the length and the type and material of the chain. Please email questions to simplicitycharms@gmail.com or through the contact page.
I can definitely make half sizes and will gladly do so when requested. You do not need to email me first for any ring sizes between 1-6. Just add a note when placing your order.
Many of the rings are listed as "knuckle rings" so there are not many larger sizes due to the fact that they are meant to be smaller than your regular ring size. When a ring states that it is a "knuckle ring", I am unable to make it any larger than a size 7. Please email questions to simplicitycharms@gmail.com or through the contact page.
The USPS International rates have increased tremendously over the years. As much as I want to keep the rates low, there is no other option that is cheaper. However, the price also includes insurance. I add insurance to the package because it is necessary for me to keep track of packages since delivery can take up to 4 weeks. Please email questions to simplicitycharms@gmail.com or through the contact page.
For international packages, the delivery times vary. I have had packages arrive within a week and packages that takes up to a month. This is something I'm unable to control but I add insurance to all international orders. This is for customers so they wouldn't have to worry if their package gets lost through customs. However, I am only able to filed for insurance 45 days after the package was shipped so please be patient and we'll have everything sorted out. Please email questions to simplicitycharms@gmail.com or through the contact page.
